Privacy Policy
Last updated: [date of publishing]
This Privacy Policy explains how Motivz Business Solutions Private Limited ("Motivz", "we", "us") collects, uses, stores and protects personal data when you visit this website or contact us. We process personal data in line with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
1. Personal data we collect
- Information you give us: your name, company name, email address, phone number, the service you are interested in, and any details you include in your message when you use our contact form or call us.
- Technical information: basic data your browser sends when you visit the site, such as device type, browser, pages viewed and approximate location derived from your IP address. Our hosting provider may use cookies for security and site performance.
2. Why we use it
- To respond to your enquiry and discuss your requirement.
- To prepare proposals and, if you become a client, to deliver and manage our services.
- To keep this website secure and working properly.
- To meet our legal and regulatory obligations.
We process your personal data on the basis of your consent, which you give when you submit your details to us, or for other lawful purposes permitted under the DPDP Act. We do not sell your personal data.
3. Client data we process on behalf of clients
When we provide BPO/ITES services, we may process personal data on behalf of our clients. In those cases we act on the client's documented instructions and under the confidentiality and data protection terms of our agreement with that client. The client remains responsible for the lawful collection of that data.
4. Sharing
We share personal data only where needed: with service providers who help us run this website and our operations (such as hosting and communication tools), with our clients as part of agreed services, or where required by law or a lawful request from a government authority. We require these parties to keep personal data confidential and secure.
5. Security
We use reasonable security practices and procedures, including access controls, confidentiality obligations for our team, and restricted handling of client data, to protect personal data against unauthorised access, use or disclosure. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly on any incident.
6. How long we keep it
We keep personal data only for as long as it is needed for the purposes above, or as required by law, and then delete it or make it anonymous.
7. Your rights
Subject to the DPDP Act, you may:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete, update or erase your personal data;
- withdraw your consent at any time (this will not affect processing already carried out);
- nominate another person to exercise your rights in the event of your death or incapacity; and
- raise a grievance with us, and if it is not resolved, approach the Data Protection Board of India.
8. International clients and transfers
We serve clients in India, the United States and other countries. Personal data may be processed in India or transferred to other countries where needed to provide our services, in line with applicable Indian law.
9. Children
This website and our services are intended for businesses. We do not knowingly collect personal data from children.
10. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
11. Contact and grievances
For questions, requests or grievances about your personal data, email us at info@motivzsolutions.com, call us on +91 97550 96739, or write to us through the contact form. Motivz Business Solutions Private Limited, Registered Office: Indore, Madhya Pradesh, India.